Original Post — Direct link

Playing on Xbox Series X. Last week I played a river raid, everything was fine, no issues with saving. Opened the game up this week to check out Discovery Mode and all of my saves are gone. Currently I can only start a new game, there are loadable files available. I have two other games on my console and neither of them have had any issues with save file disappearing. Any help or advice would be greatly appreciated.

over 2 years ago - Ubi-Viral - Direct link

@jea723 Hey! Sorry to hear that your save files are missing. Do you have cloud saves enabled?

Did a powercut or anything happen last time you played your saves?

Do you play the Xbox online or offline?

Please see if you can view the saves:

  1. On Home, select My games & apps.
  2. Highlight the game, press the Menu button on your controller, then select Manage game & add-ons.
  3. Select the Saved data box


Thank you and we look forward to your reply.

over 2 years ago - Ubi-Viral - Direct link

@jea723 Thank you for confirming this issue. We are going to need to investigate this further with you. I have gone ahead and created you a support case (15536195) with some questions that the development team would like you to answer.

You can access and respond to this case here.

Once you have responded feel free to reply back here to let us know.

Thank you.

over 2 years ago - Ubi-Viral - Direct link

@jea723 You are most welcome. We will pass this on to the development team.

Thank you

over 2 years ago - Ubi-Froggard - Direct link

Hey @jea723

Thanks for letting us know it is resolved for you and what you needed to do 🙂