Original Post — Direct link

Hello, i bought ac Valhalla on 24/10/21 and I played it for 3 days until I couldn't start it up anymore.
when I start it up in de Ubisoft connect launcher it shows me the splash screen/loading screen of ac Valhalla but after a few seconds, it crashes and closed the game with a message from Ubisoft launcher that it has crashed and sends a crash report.
I have tried different things like updating drivers, verifying game, running as administrator, reinstalling, and more but it's still crashing when I start it up I also have the system requirements and it worked just fine for a few days

Could you guys help me?
Thanks in advance 

about 3 years ago - Ubi-Froggard - Direct link

Hey all,

Please let us know if you have already tried disabling the overlay in the Ubisoft Connect settings and still have an issue.

If you do, please try uninstalling the windows update KB5006365, as we have seen some other issues caused by this too.

Let us know how you get on.

about 3 years ago - Ubi-WheelyDuck - Direct link

Hey guys,

Sorry to hear that you are encountering this crash on startup and that unchecking the overlay hasn't helped.

As you advised that you haven't completed the windows update the first step I would advise is to complete that and the remaining troubleshooting steps in our troubleshooting article, these steps ensure your device is configured for the game.

If after following this steps you continue to have trouble, it would be beneficial for us to take a look at both your DxDiag and MsInfo files. These files can be shared with us by opening a case.

Any trouble just let us know and we will be happy to help.