19 days ago - Ubi-Keo - Direct link

@gladi8ordude I'm sorry to hear that you are also experiencing issues with this quest.

It appears that your issue is different to what the other players in this thread have experienced as you are unable to collect a key to open one of the doors that contains one of the main keys required, where the other players have collected both keys but are unable to open the main door. Could you please try loading a previous save and try completing the quest and confirm if you encounter the same issue.

@Raklorage I'm sorry to hear that you still experienced the issue after collecting both keys. If this issue persists could you please record a video showing you collect both keys then trying to open the door. You can do this using recording tool. After you have recorded it you can then upload the video to a website such as YouTube then provide the URL link in this thread.

18 days ago - Ubi-Keo - Direct link

@raklorage Thank you for the image provided.

When reporting an issue we need to gather as much information as possible so that the development team can try to reproduce the issue. They must be able to reproduce the issue before they are able to work on a fix. Providing a video allows ourselves and the development team to see the issue you are experiencing and to ensure it is definitely a bug or glitch and not gameplay related.

I'm pleased to hear that you were able to open the door. I will still report this to the development team to make them aware of this issue.






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