over 2 years ago - Ubi-Keo - Direct link

@gladi8ordude I'm sorry to hear that you are also experiencing issues with this quest.

It appears that your issue is different to what the other players in this thread have experienced as you are unable to collect a key to open one of the doors that contains one of the main keys required, where the other players have collected both keys but are unable to open the main door. Could you please try loading a previous save and try completing the quest and confirm if you encounter the same issue.

@Raklorage I'm sorry to hear that you still experienced the issue after collecting both keys. If this issue persists could you please record a video showing you collect both keys then trying to open the door. You can do this using recording tool. After you have recorded it you can then upload the video to a website such as YouTube then provide the URL link in this thread.

over 2 years ago - Ubi-Keo - Direct link

@raklorage Thank you for the image provided.

When reporting an issue we need to gather as much information as possible so that the development team can try to reproduce the issue. They must be able to reproduce the issue before they are able to work on a fix. Providing a video allows ourselves and the development team to see the issue you are experiencing and to ensure it is definitely a bug or glitch and not gameplay related.

I'm pleased to hear that you were able to open the door. I will still report this to the development team to make them aware of this issue.

over 2 years ago - Ubi-Keo - Direct link

Hi @heathgcf and welcome to the forums.

I'm sorry to hear that you are also experiencing issues opening the door in the quest 'Madness of King Charles'.

The development team investigated this issue previously but were unable to reproduce it. First of all could you please try loading a previous save before you started the quest then try again.

However if this is not possible or the issue persists then could you provide a video that shows you collecting both of the required keys and then trying to open the door. Can you also show that both keys are in your inventory after collecting them. I will then forward this on to the development team to investigate further.

over 2 years ago - Ubi-Froggard - Direct link

Hey @lusifernew

I'm sorry that you had the same issue too but glad it has finally progressed for you after multiple attempts.

Regarding other issues, please avoid bringing them up in threads that are unrelated, as we don't want to derail someones thread and to avoid having multiple conversations going on about multiple things in a thread, as it can get confusing and messy. If you need to discuss anything about other issues you have, please search for a thread that is about the same issue or create a new one.