about 2 years ago - Ubi-Keo - Direct link

Hi @thenorfolkian thanks for providing a video to show that the latest update is installed and for demonstrating the issue.

Before we reopen this with the development team we would ask if you could please go through the connectivity troubleshooting steps. I understand that you are not experiencing any other connectivity issues with any other games, however in doing this we can be rest assured that this is unlikely a connection issue on your side.

about 2 years ago - Ubi-Gizmo - Direct link

Hey everyone, thanks for taking the time to discuss this further and share your findings. @TheNorfolkian, I greatly appreciate the video you have shared, it's perfect and I have gone ahead and forwarded all of this over to the development to assist them with their investigations. It is a shame to hear that it seems to be happening more frequently than before. Once we received updates on this we will update the thread and let you know!

@azullFR - it's good to hear that it doesn't happen constantly for you, although I understand that it is not ideal at all.

about 2 years ago - Ubi-Karl - Direct link

Hey @TheNorfolkian!

Fully appreciate where you're coming from there and just as previously advised, we will try to keep you all in the loop as we go along.

Until then, should you have any further queries or run into any other difficulties, feel free to get in touch at any time!