@distructer5417 Sorry to hear you're having trouble - I'm not sure why that would be the case. I suggest you email [email protected] with details, they'll try and help you as soon as they can.
Please note: due to maintenance taking place in our data centre today, there will be a 30 second interruption of service at some point between 21:00 UTC and 00:00 UTC.
Please avoid planning any important activities in that window, and sorry for the inconvenience.