[2022] Anno 1800 - missing pre order bonus ornaments S4

Hello @Cpt-Wenchbane thank you for also mentioning these missing items from your Pre Order of the Season Pass. I have passed this information onto our Anno team and I will merge your thread with another player who also recently had this issue. Thank you.

For the Twitch items that may have gone missing, we would need to see an image of this redeemed and claimed in Twitch, in your Drops menu and ask you to contact us about this here, so we can check your account for drop history >
Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contact