Originally Posted by gd6noob1
Hi,
Im experiencing an issue, when I step away from the game and my laptop's screen turns off, but the laptop is is still powered, the game crashes and I resume.
I'm sorry to hear you're having issues with crashes/freezes at the moment.
The first thing I would suggest is to attempt each step suggested
here. These steps are known to resolve most of the common causes of crashing/freezing.
If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the
support website by opening a live chat session or alternatively through our social media accounts on
Facebook and
Twitter and they will be able to create a support case for you.
After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:
MSInfo
DxDiag
Thanks.
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