Original Post — Direct link

Every now and then, my user interface completely disappears, including the mouse cursor. I cannot find any way of restoring it in game.
However, I accidentally discovered that it comes back if I ALT-TAB out of the game to another programme and then back to the game. This workaround is totally repeatable. Shared in case anybody else gets this problem.
It may only happen in DX12.

This is a new problem that I have only seen since updating to DX12/RTX3060Ti. Was OK in DX11/RTX2060 (now broken). Nothing else has changed.

about 3 years ago - Ubi-TheBerry - Direct link

Hey @asterix201252 ,

Thank you for sharing this workaround and reaching out regarding this issue!

This has already been raised to the team for investigation, however to assist with this, we'd appreciate if players could please send us their system files for us to pass onto the team as part of this.

If you could please open a case on our Support Site and send over
your system files:
DxDiag
Msinf

If you're unable to create a ticket on the Help Site, you can also reach us on
Facebook and Twitter and we can create a ticket for you to upload your files.

Thank you!

about 3 years ago - Ubi-TheBerry - Direct link

Fantastic, thank you very much for that @asterix201252 !

I've passed your system files onto the team for them to continue looking into this.

When we have further news to share, we'll update the forums.

Likewise if there's anything more we can help with at all, please don't hesitate to let us know.

Thank you!

about 3 years ago - Ubi-TheBerry - Direct link

Hey guys!

@baraterek & @ToshiOzumi thank you for adding to this and that the alt-tab method works for you too!

Case IDs are for us and can't be opened by other players, but if you haven't done so already, if you could please create your own cases and upload your system files as the more examples we have to send over the team, the better it is for their investigation.

Thank you!