[2022] [FIXED] Issues with starting the game after Game Update 16

Hey all,

thank you very much for your reports on the issue over the last days, we have identified one potential cause for the issue and are investigating further.

If you haven't done so already in your previous posts, could you give us some info on the following points:

• are you attempting to play Anno 1800 via Ubisoft Connect, a Ubisoft+ subscription or via Steam?
• what kind of hardware are you using? Specifically relevant are: Operating system (and if you're using a preview/insider build), processor and graphics card

Feel free to use this thread for any additional details you can provide us with: https://discussions.ubisoft.com/topic/180840/anno-1800-does-not-launch-will-not-start-after-gu16-update-post-here/

Hello everyone,

We are making progress at working on and testing a potential fix for the issue. However, at the moment we cannot give you a timeline yet. As soon as we have more news, we will update this thread.

We appreciate your patience and apologies for the inconvenience.


-The Anno Team

Hello everyone,

We are currently still exploring a potential fix for the issue, and are aiming to communicate more information soon.

Thank you for your patience.

-The Anno Team

Hello everyone,

We have found a possible fix for the launch issue and are currently validating it. We'll have news on the exact patch date and time tomorrow.

-The Anno Team

We have just deployed a fix that should resolve the launch issue with Anno 1800 for most players.
Please verify the game files after the patch.

If you still encounter issues, please let us know and specify the platform you're playing on.

While we're glad to hear that the hotfix resolved the issue for many of you, we're aware some players are still facing the problem.
We'll continue our investigations.

Hello everyone, happy New Year to you all.

We have good news and a fix that should resolve another cause of the issue with the game not starting.
The patch (Game Update 16.1) is still planned for January, more info next week.

Thank you for your patience.