[2020] [Ubisoft Store]The purchased game is not visible in the library.

Originally Posted by tezines
I just purchased the ANNO 1800 complete edition from Ubisoft Connect.

My order history confirms the purchase of this game, but my game library does not show this game.

How can I solve this problem? (Order Number 1015257943)

Any help would be appreciated.

Hey there tezines,

Welcome to the Forums!

It can take up to 24hrs from the point of purchase for digital content to be delivered.

If 24hrs have passed and the game still isn't in your account, please get in touch through our Support Site or Facebook and Twitter with an image of your Proof of Purchase so we can take a closer look.

Thank you!