[2021] [Issue Not Listed]Game wont launch as of today

Hello everyone!

Sorry to hear you all now appear to be facing a crash-on-launch issue.

We have not reproduced this issue on our side, so it's currently difficult to say why this is happening. Considering it is affecting multiple games, it may be an issue with Ubisoft Connect.

Please give this a try: https://support.ubisoft.com/Article/000061047

One of the steps listed is to re-install Ubisoft connect, which is a good suggestion in this case.

Hopefully that resolves your issue but if not, please provide your system specs and we'll discuss how best to proceed.

Thank you!

Originally Posted by blackiiyto
I just tried launched Anno 2205 and Anno 2070, none of them work. They all have the same issue.


Speed Test

Originally Posted by Frascaline
After days of troubleshooting, mine just started to work again today.
The Anno1800.exe is set to admin rights and I reinstalled Ubisoft Connect using this link:
https://ubi.li/4vxt9
(See this page: https://support.ubisoft.com/en-AU/Ar...soft%20Account.)

DirectX is still set to 11 and I used both offline and online mode, but this didn't work for me before. Using the new install.exe above somehow helped for me.
Let me know if any info regarding my exact setup-up is needed, as I'm not sure what exactly caused and resolved this issue for me.

Thank you both for getting back to me!

@blackiiyto Can you please try the steps suggested above, and let me know if that helps?

There is also the Ubisoft Connect support article that Frascaline provided, if this is a connectivity-related issue.


@Frascaline We won't need to request anything from you at this time, but thank you for offering we'd like to first see if other players are still experiencing this issue. Launching as admin & re-installing Ubisoft Connect seem to be the best suggestions currently.