Ubi-Raziel

Ubi-Raziel


04 Apr

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Itzzaboy
I tried rebooting the game after disabling programs listed in the link given by Milky, such as Discord, Overwolf and Hamachi, even after that P2T still isn't working
Thank you for letting us know, and apologies for this affecting you.

Our team are currently investigating 2 issues -

- The voice chat system not working at all
- Voice chat works, however the name indicator is missing

We're working towards fixing both of these!

30 Mar

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

First of all, thank you very much for your help Ch13f.EAGLE. With your help I have been able to merge this discussions together and raise awareness on this issue.

Ubi-Milky has raised this with our devs. We may need to ask more questions, in which we'll come back to everyone here.

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hey! We only support English on the forums here, and we also have a French & German forum.

Would it be possible to repeat your question in English?

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello!

I merged your threads together as they're similar, and I can answer them both together

There is nothing with changing GameSettings.ini so not to worry! We sometimes suggest editing that manually ourselves, if players are unable to change their graphics in-game for example.

Regarding lowering your graphics settings further - I'm unable to answer this I'm afraid. As technical support, we can only suggest using the graphics settings available to you in-game; I'm unaware of other techniques to lower your graphics further than that.

You could try asking our General Discussions section however, as this is not a technical issue query

All the best!... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Waikutis
Hmmm... I am starting to doubt that Ubisoft is trying to fix this.
Hello!

I can confirm our team are still looking into this, however a new year / season has lead to more bug reports & questions for our devs.

We will do our best to notify players once we have an answer to this!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by SkillerBoi_weeb
I have bad internet so I have ban for bad wifi or what?
Hello! Just to clarify, were you disconnected and you were unable to reconnect to the ongoing match?

It is not possible for Rainbow Six Siege to understand whether a disconnection is intentional, as it could be used as a deliberate way to avoid a loss. For that reason, a loss and abandonment sanction will always be given.

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Archyy
Can my parents see my weekly play time or play time in general so can they tell if i have been playing or not
Hello!

To a degree, yes. Our Rainbow Six Siege stats website let's players check the performance of other players, and that includes playtimes & matches played.

... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by BIBOBIBOBEEE
Any help on this issue? i dont know whay it requires me to log-in on my steam even thought i bought it through ubi store
Hey!

This is likely happening due to also owning Rainbow Six Siege in Steam, which linked to your Ubisoft account.

You should have 2 x Rainbow Six Siege showing in Ubisoft Connect, and one of those is the Steam version.

Try launching them both. Whichever works without Steam is the one you just bought

You can also hide the Steam version if you wish: ... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by NEWT0N
i have deulx edtion i cant find the operators i just bought it
Hello!

The Deluxe Edition includes Year 1 and Year 2 operators, here is a list of them -

Year 1 - Attackers
- Buck
- BlackBeard
- Capitao
- Hibana

Year 1 - Defenders
- Frost
- Valkyrie
- Caveira
- Echo

Year 2 - Attackers
- Jackal
- Ying
- Zofia
- Dokkaebi

Year 2 - Defenders
- Mira
- Ela
- Lesion
- Vigil


Can you please double check if any of them are missing? Feel free to throw any questions my way!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by SHALOM_KA
Good day! I just wanted to say that after the new operation (Crimson Heist) I have some problems with connection. The game threw me away the match for a 6 times. Please help me!
Hey, I'm sorry to hear you're facing issues since Operation Crimson Heist.

Can you please describe your issue in more detail? Is there any specific error message that you keep receiving?

I'm not yet sure why this is happening, but we'll do our best to help!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by NotSojenn
just bought deluxe edition but i didnt get the download is it because i own the standard edition already plz helpp
Hello!

When you purchase another edition of a game, you will gain access to the added benefits however there won't always be an extra download. By owning the deluxe edition, you should then have access to your new content and you shouldn't experience any issues.

If you seem to be facing an issue, please contact us directly. This is an account-related query so it's best we discuss t... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Shi31ds
I was in a ranked game and the game just kicked me out after everyone but 1 person was on 1000+ ping and i lost the mmr fomr the game I would like this mmr back but dont know if i should do it here i have the match replay.
Hello, I'm sorry to read this happened to you in-game.

It certainly sounds like it could have been a DDOS and we'll happily look into that for you. We don't have the ability to return MMR individually, however when a cheater is banned, the MMR is rolled back to those affected.

As this is a potential cheater report and we like to avoid naming & shaming here on the forum, please contact us directly -

Email... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by mart_ubi13
[IMG]166574906_464262548222615_3832591027580779532_n.pn g[/IMG]

Hi i have connecting problem adn i get error message . I cant start the game because only get the error code and only say i can check the support but i don't know what sjould i do and this massage say : this will bind the following products to your ubisoft account . Someone could help me ?
Hey!

I'm unable to see the image as the "Insert Image" button only works for website links, however not to worry!

This error usually means that you are signed in to the incorrect Ubisoft account, as the game is not associated with it.

If you are still experi... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by BOT-RONIN
I have same problem. From the last update of R6S (Crimson Heist). Every time when i try to start the game my windows crashed.
And windows wrote this error code: DPC_WATCHDOG_VIOLATION
Is here some solution or advice for me how to fix this problem?

CPU: intel core i7
GPU: nivida gtx 1060 6g
RAM:16GB

This problem I have only with R6S.
Hello!

From what I've been able to find, this is a Windows bluescreen error. Is that correct?

Although this issue only occurs when launching Rainbow Six Siege, it is likely an issue with Windows itself and the Crimson Heist update is shedding light on that.
... Read more

29 Mar

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Die-Mond
I just lose my authenticator code and i cant use my account
Hello!

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy.

Please contact us via one of these channels -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: ... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by poisonsquid.
Will or is there a way to transfer all my PS4 skins t my pc. I started playing siege on ps4 and I have spent a lot of money on my account. I would like to bring my skins over but I do not know if there is a way to. Pls respond so I know it is possible
Hello! Thank you for contacting us, I hope you are well.

It is not currently possible to transfer your game content between platforms. Anything earned on PS4 is currently linked only with your PSN account.

We will see what the future holds tha... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by TheHanrey
So about this in-game mic bug that has been going on lately, the in-game mic sometimes just does not function when you press the Push-to-Talk button or even use the Open Mic. Just to reassure that my microphone works completely fine, works in other software and games as well for in-game Push-to-Talk consistently but R6. The most known method to fix this is to restart the game (assuming you have followed the Siege community or had the experience of playing it). In my case and maybe along with others, the abandon sanction also appears. There hasn't any abandon sanction happened before except if you choose to not reconnect to the match, until now.
Hello, t... Read more

18 Mar

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello!

Very unusual indeed, thank you for your report and also noticing it is related to shaders.

I'd like to first check if this is a driver issue. Can you please list your PC specifications, and double check to make sure your video drivers are fully up-to-date?

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by PCS.Hisoris
Hi since yesterday evening my Trackmania (2020) is causing me Blue Screen (see crash report at the end).

After different try it appear that when my controller isn't pluged, I have no issue and when i plug my PS4 Controller, I have FPS drop and after a couple of minutes of gameplay my pc crash into a blue screen. I have no issue on differents game so my guess is that there is a compatibility problem between the game and the controller's driver.

I have already uninstall reinstall both my game and my controller's driver but still got issues.

Does anyone have any idea what's happening?


PC crash log

crash dump file: C:\WINDOWS\Minidump\030721-9937-01.dmp
This was probably caused by the ...
Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone,

I'm sorry you are affected by this, our team are still investigating the cause.

From the support cases and discussions I have seen so far I do believe this to be a connectivity issue, which can be resolved with troubleshooting. However, we're forwarding as much information we can to our devs so we can be sure.

Thank you both for providing the requested information - If anyone else is facing this issue, please refer to Ubi-Karl's post above.

Enjoy your day!



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