Thank you everyone for contributing to this thread. I have renamed the title to address that this is happening to players using the
461.92 update.
In order for us to report this to our QA team to test, could some of you please submit your DXDIAG, MSINFO and save files for us to be able to investigate this further?
Please log into our support website here -
https://support.ubisoft.com/en-GB/Cases/New
This will take you to a new case creation page with a text box, where you can specify which game and platform you are playing, as well as what issues you have experienced with the new Nvidia update such as lag.
- Next, select the 'Add' Files button
- Add the requested files (if you compress the file please make sure this is a .zip file and under 5mb)
- Select 'Submit My Case' to submit your support case
Here is a guide on how to generate the system files we need, as well as the save location -
DXDIAG -
https://ubi.li/msrxL
MSINFO -
https://ubi.li/lmiCE
Save files - %userprofile%\Documents\Anno 1800\accounts
Once we have created a support case, please post the case number in this thread, then we can upload these files to our investigation without delay, thank you.