[2020] [Missing Content]Ubisoft Club Rewards Purchased but not unlocked in game

Hello!

Apologies to read you're facing an issue with our Ubisoft Connect rewards. If the steps provided by aka_Celador do not work, I recommend contacting us directly so we can review your account.

@mujeeb2646 We could need to review your Ubisoft account to understand what happened. Please contact us privately via any of the following means -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

If you purchased the Year Pass from another retailer, please also provide an image of your proof of purchase.

All the best!

Originally Posted by mujeeb2646
Hi,
I have already submitted a ticket AND talked to the customer support via live chat. I was told very casually in the live chat that oh it is known error and we are working to resolve this. Upon telling the guy that it has been more than a month that people are having this problem and if I can be provided with a time span, he said that nothing can be said for sure. In short he told me to suck it up and wait. Thank u for your response though. I have the receipt of the payment made and successful transaction of season 1 pass from Origin as proof.

Thank you for getting back to me.

I'm sorry to read the support agent was unable to find a solution for you, I understand this issue has been ongoing for a long time.

I will discuss this with the Anno 1800 team to see what I can learn. Would it be possible to add another image of your proof of purchase please, with the date of purchase & order number visible? There only appears to be one image in your support case, showing the content is owned.

Here you go: https://support.ubisoft.com/Cases/13706579

Thank you!

Originally Posted by mujeeb2646
Thanks for getting back. I have uploaded the images of the receipts having order number, date of purchase and amount paid like you asked. If there is anything else from my end which can be done, plz let me know. I have added the images to both the cases for good measure.

I appreciate it, thank you.

I've raised this with the team and I'll let you know once I learn more!

@mujeeb2646 Let's move this discussion complete to the following thread: https://forums.ubisoft.com/showthread.php/2296780

I forwarded your account to the team, to see if we can find out what happened. Hopefully it will show on your account automatically soon, as our testing found it can take up to 3 days when purchasing on the Origin store.

Thank you!