Original Post — Direct link

I had a rare bug yesterday, tobias did not deliver the goods listed.. It said they were delivered in the statistics "see pic" bit they were not delivered.
My main harbour was on a different coast to my docklands.. I think the suoer slow loadimg time had something to do with it.

over 2 years ago - Ubi-Karl - Direct link

Hey @MrNFOX, thanks for getting through to us and sharing details regarding trading issue you ran into with Captain Tobias.

I've had a closer look, however based on the description you've provided, it does not appear that we've had any similar reports being brought up, therefore may I double-check the following with you, if possible:

  1. Did this occur on a single instance or are you able to replicate/reproduce the issue again?
  2. If you do have reoccurring instances of this, is there any chance you could record video footage showing this?
  3. Should this be something you are able to reproduce, is there any possibility you could share your save file with us (by default tends to be located in %userprofile%\Documents\Anno 1800\accounts. This will be extremely beneficial record to have for reproduction purposes.


In the meantime, as far as troubleshooting goes, if you haven't already, you can try verifying your game files and see if problem persists.

Keep us updated!

over 2 years ago - Ubi-Orion - Direct link

@mrnfox

That is completely understandable that you're hesitant to try and replicate the issue, best of luck with the record! I sincerely hope this doesn't return but if it does please let us know

@SirHarryPierce

I would suspect the answer is probably no there is no maximum timeout but I will try and get a definitive answer for you. Thanks.