Original Post — Direct link

I can´t connect to Ubisoft Connect ingame in Vallhalla anymore (PS5). Ghost Reacon BP (PS4 Version on PS5) works.

Disconnected to PSN on the Ubisoft website. Reconnected ingame to PSN. Doesnt help. All other services were also disconnected on the Ubisoft Website.

Grey screen with white loading circle.

almost 3 years ago - ubi-smash - Direct link

Hey there, are you both seeing any type of error message whenever you're trying to access Ubisoft Connect?

almost 3 years ago - ubi-smash - Direct link

Hey there, are you both seeing any type of error message whenever you're trying to access Ubisoft Connect?

almost 3 years ago - ubi-smash - Direct link

Thank you for the update, you two. After checking with the team, it looks like this should be resolved by doing a quick reboot on your console. However, please keep us posted here if you are still receiving the same results.

almost 3 years ago - ubi-smash - Direct link

Thank you for the update, you two. After checking with the team, it looks like this should be resolved by doing a quick reboot on your console. However, please keep us posted here if you are still receiving the same results.

almost 3 years ago - ubi-smash - Direct link

I'm sorry to hear you are running into the same issue, @partymcflyy80. To try and help remedy this issue moving forward, I would recommend trying our Ps5 Connectivity Guide here. Please know that these steps are not to suggest any internet connection issues, but to ensure that both the Ubisoft Services and your Internet Service are communicating with one another. If you have exhausted all steps shared, please keep us posted here.

almost 3 years ago - ubi-smash - Direct link

I'm sorry to hear you are running into the same issue, @partymcflyy80. To try and help remedy this issue moving forward, I would recommend trying our Ps5 Connectivity Guide here. Please know that these steps are not to suggest any internet connection issues, but to ensure that both the Ubisoft Services and your Internet Service are communicating with one another. If you have exhausted all steps shared, please keep us posted here.

over 2 years ago - UbiStorm - Direct link

Hey guys. Thanks for giving those steps a try. I'm sorry that they didn't seem to help all that much, however! Are you guys able to click out of the infinitely loading menus at all?

@darkcult Since you're experiencing this in the Division 2, do you recall when exactly this seemed to begin for you? Does the PS4 version of the game also appear to have this issue, or is it fine as well?

over 2 years ago - UbiStorm - Direct link

Hey guys. Thanks for giving those steps a try. I'm sorry that they didn't seem to help all that much, however! Are you guys able to click out of the infinitely loading menus at all?

@darkcult Since you're experiencing this in the Division 2, do you recall when exactly this seemed to begin for you? Does the PS4 version of the game also appear to have this issue, or is it fine as well?