Original Post — Direct link

We have installed Crew 2 on PS4 it played ok for a few weeks and then required an update. We did the update yesterday (version 1.20) it was successfully completed to our system storage.
However when we access the game it just loops on the intro footage and displays 'Start Your Story' but nothing happens when we press any buttons.
My son is so frustrated as are we. If storage space was an issue surely it would not have allowed the download.
Really hope there is a cluey gamer out there that can help us!?! Thanks

over 3 years ago - Ubi-TheBerry - Direct link

Hey there @buddy_b_3

Thank you for reaching out to us, I'm sorry to see you're unable to run the game!

We do have handy troubleshooting steps to try on PS4 available here.

Please be sure to give these all a try and let us know how you get on!

Should the issue then persist, could you please confirm if it's a digital or physical version?

Thank you!

over 3 years ago - Ubi-TheBerry - Direct link

Hey there @buddy_b_3

Thank you for reaching out to us, I'm sorry to see you're unable to run the game!

We do have handy troubleshooting steps to try on PS4 available here.

Please be sure to give these all a try and let us know how you get on!

Should the issue then persist, could you please confirm if it's a digital or physical version?

Thank you!