Original Post — Direct link
I bought anno 1800 complete edition today installed and started playing with no issues. the issue started when I changed two settings from ultra to very high (1440p) as I was dropping below 60 frames it then asked me to restart the game which I did then when it started backup it crashed my pc which is what it now does on every start-up of anno 1800
I have spent a couple of hours going through forums and tried everything I could find (I spent the spare time I had to play anno searching forums trying to fix it)
my pc has more than enough power for 1440p gaming
my drivers are latest versions (full AMD)
I even have a fresh install of windows which i done a couple weeks ago
I tried starting anno in offline mode
I tried taking my ethernet out then starting anno which help a few people but not me
I tried reinstalling anno and the file scan thing
I tried removing the save file from the anno folder
I tried turning off the cloud sync in Uplay
nothing worked (I also tried a few other things, but I cant remember)
this is my first anno game and I have never had issues like this with any other game (not very pleased)
over 4 years ago - Ubi-Raziel - Direct link
Hey!

I'm sorry to read you were facing a crashing issue, and you've not been able to contact our support.

If the crashing started after changing an in-game setting, you did the right thing by manually adjusting your configuration file.

Should the crashing issue worsen or persist, please let us know and we'll do the best we can to help.