Original Post — Direct link

Hi everybody, hope someone can help me with my issue,

My main backup no longer launches when I click on it. 

I have 5 games in all that have multiple saves. My other 4 games launch when I click on any save but the main game does not react when I click on it, no matter which save is selected, nothing happens.

Background: I was playing when a windows pop-up appeared telling me I had to make space on my hard drive. I quit the game 30min later and uninstalled some games to make space on my hard drive. Afterwards when I restarted Anno, the problem occurred my save game would not start.

I've already tried uninstalling and reinstalling the game, it doesn't change anything.

Please help me Ubisoft, I have 478 hours of gameplay on this main game 😥

about 1 year ago - Ubi-Pegasus - Direct link

Hi @BagnardLopez

I'm sorry to hear that you're having some issues with your save files.

So I can try to help with this, could you let me know if your save files are synced to the cloud at all, or are these stored locally on your PC?
Are you using any mods by chance?

Thank you as well for providing some of the troubleshooting steps you've already tried, I appreciate it.
It could potentially be that this file has become corrupted for some reason, if this is the case, I would recommend taking a look at this article on the topic.

Let me know how you get on!