[2022] Game crashing when idle for too long

Hello @Bloodlex2 and @MrLegacy-Norths
 
Thank you for letting us know what troubleshooting steps you have tried so far to help prevent this issue, I am sorry to hear that they did not work for you.
 
We have had a few investigations open previously about different DirectX issues, error messages, and when they occur in-game, but we are still investigating this issue when the game is idle or paused, and a DirectX crash occurs.

I have gone ahead and created a support case for both of you and you should receive an email from us shortly. 

Please could you add some system files to your case, so we can pass them onto our Anno team to look into? You can access your open cases here anytime > https://www.ubisoft.com/help/cases
 
Thank you for your help!

Hello everyone, just a quick update from our QA team.

As a workaround for this issue whilst a more permanent fix is to be found, can you please try switching to DX11 in the in-game settings, and use a display mode of Windowed Borderless or Windowed, instead of full screen.

Please let us know if this workaround works for you also.