Original Post — Direct link
Hi there,

Since this morning I've been having a problem with Anno 1800.

The program is making a connection and starting up as normal.
File is loaded but than I get an empty new world map with nothing other than one fishing boat with username Human0.
Only if i rotate or zoom out the game crashes. Crash report is sent to you.

My other safe files also cannot be loaded.
I really don't know what to do anymore as I do not see any solution online.

It's not the win 7 problem as I have been using win 10 on steam since the beginning
I have no clue what it could be since i do not see any reports on the same issue.

800+ played without any problem and I would be gutted if I loose my progress.

My ticket is 10049713
DXdiag & MSINfo is also sent

Thank you for your help.
over 4 years ago - Ubi-Baron - Direct link
Hello M_Zen,

Thank you for reporting that to us, we're sorry to hear that's been occurring for you.

The first thing we'd advise, if you haven't already is verifying the game files. This will check for missing or corrupt files and replace them. For Uplay you can do this by clicking on the menu under the game in the Games List. For Steam you can follow the steps in the guide here.