Original Post — Direct link

I did not play the game AC Valhalla for few months and now when I launched the game after the latest update it keeps showing me the error message below:
" Signature not found nothing patched, Game will continue to load", 

after clicking okay, the game just stuck in the loading screen forever.

Please help

over 3 years ago - Ubi-Mark. - Direct link

Hello @jyutani,

Sorry to hear that you are unable to start your game.

It sounds like your game files might be corrupted. Can you please verify your game files with this link? Alternatively, can you please reinstall your game to check if it improves the situation?

If you're still experiencing this issue after performing the steps from above, can I kindly ask you to provide us with a screenshot of the error?

Many thanks and if you have any other questions, please let us know.

over 3 years ago - Ubi-Mark. - Direct link

Hello @jyutani,

Sorry to hear that you are unable to start your game.

It sounds like your game files might be corrupted. Can you please verify your game files with this link? Alternatively, can you please reinstall your game to check if it improves the situation?

If you're still experiencing this issue after performing the steps from above, can I kindly ask you to provide us with a screenshot of the error?

Many thanks and if you have any other questions, please let us know.

over 3 years ago - Ubi-Mark. - Direct link

Hello @jyutani,

Sorry to hear that you are unable to start your game.

It sounds like your game files might be corrupted. Can you please verify your game files with this link? Alternatively, can you please reinstall your game to check if it improves the situation?

If you're still experiencing this issue after performing the steps from above, can I kindly ask you to provide us with a screenshot of the error?

Many thanks and if you have any other questions, please let us know.

over 3 years ago - Ubi-Borealis - Direct link

Hello there @jyutani!

Thanks for the update, and for sharing images of the error you're receiving. I'm not familiar with this error message myself. It doesn't look like an error caused by Ubisoft Connect itself, as this would appear in a Ubisoft Connect error box.

It's possible this could be caused by a 3rd party programme conflicting with the game files. I'd recommend trying the rest of the steps on this PC troubleshooting article, particularly disabling any background applications that could be conflicting with the game.

Let us know if the issue still persists after trying these steps.

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

Hello there @jyutani!

Thanks for the update, and for sharing images of the error you're receiving. I'm not familiar with this error message myself. It doesn't look like an error caused by Ubisoft Connect itself, as this would appear in a Ubisoft Connect error box.

It's possible this could be caused by a 3rd party programme conflicting with the game files. I'd recommend trying the rest of the steps on this PC troubleshooting article, particularly disabling any background applications that could be conflicting with the game.

Let us know if the issue still persists after trying these steps.

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

Hello there @jyutani!

Thanks for the update, and for sharing images of the error you're receiving. I'm not familiar with this error message myself. It doesn't look like an error caused by Ubisoft Connect itself, as this would appear in a Ubisoft Connect error box.

It's possible this could be caused by a 3rd party programme conflicting with the game files. I'd recommend trying the rest of the steps on this PC troubleshooting article, particularly disabling any background applications that could be conflicting with the game.

Let us know if the issue still persists after trying these steps.

Thanks! 😊