Original Post — Direct link

Hi admin. I was playing game during 4-5 days and yesterday i continously getting directx error, why i dont know. I checked game files, installed new windows, installed even windows 11, latest drivers but nothing happening. I think this is about the game.

about 2 years ago - Ubi-Thrupney - Direct link

Thanks for reaching out, @thearkenstone13 - sorry to hear about these DirectX errors 😞 I'd really like to help!

As far as I can see, this isn't a widespread issue, so I'm confident we'll be able to fix it with some more local troubleshooting from the troubleshooting guide. You've already done many of the steps, which is great! Please make sure to check for background processes such as system or graphics optimisers that might be causing a conflict, and run the game with admin rights.

If it still doesn't work, please try this support article, which describes how to reinstall supporting software - in this case, you'll be able to follow the steps to reinstall DirectX.

Lastly, if the issue yet persists, please see our system files support article. The two files it describes can help us to diagnose issues and give further troubleshooting guidance. Once you've got those two files prepared, please reach out to our support team directly at the links below to send them across to us. In your message to the team alongside the files, please link to this forum post, so they can see what's already been suggested.

Open a support ticket with Ubisoft Help
Send a Twitter DM to Ubisoft Support
Send a Facebook PM to Ubisoft Support

Please let me know if I can clarify any of these steps!