Hi everyone,
My game won't launch from Uplay, Epic Games Laucher or by manually executing the .exe
The screen turns black and then it crashes and I end up on desktop
After buying the game after its launch I played for a bit, but it got out of my sight. So I do not know when the issue initially arose.
After searching the web and this forum I tried the following (not necessarily in order):
- reinstalling the game
- reinstalling Uplay
- fresh installation of graphic card driver
- tunred on execution as administrator for Anno and Uplay .exe
- verified files (several times)
- turn on offline mode for Uplay
- reinstalled DirectX and VC 2015 redist
- disabled firewall
msinfo and dxdiag were ok at first glance, but I can post additional info if needed
------------------
System Information
------------------
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
Language: German (Regional Setting: German)
BIOS: BIOS Date: 04/20/12 14:14:44 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Card name: NVIDIA GeForce GTX 1060 6GB
------------------
What also caught my attention was the log file in the user folder. Is this normal?
[22:04:54][624][ NOTICE] rdgc::CGameClient::Run: Developer build - for internal use only! [Build: 2020-10-14 17:33:10] Anno7 UPlayGoldmaster Win64 Release-Static v9.0.966147.2977 LandOfLions
[22:04:54][624][ NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
[22:04:54][624][ NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr0.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr1.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr2.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr3.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr4.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr5.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru0.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru1.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru2.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru3.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru4.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru5.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ NOTICE] rd3d::COutputWindow::Create: Display 0: 1920 x 1080 resolution
[22:04:57][624][ NOTICE] rd3d::COutputWindow::Create: Clamped resolution: 1920 x 1080
[22:04:57][624][ NOTICE] rd3d::CAmdGpuServices::InitLibrary: Failed initializing AMD GPU Services (return code 4; this is fine for machines with a non-AMD graphics card)
[22:04:57][624][ NOTICE] rd3d::CDevice3D11::Create: Created DirectX11 device with feature level 11.0
[22:04:57][624][ NOTICE] rd3d::CDevice3D11::Create: Failed querying GPU infos
[22:04:57][624][ NOTICE] rd3d::CDevice3D11::Create: Number of GPUs: 1
[22:04:57][624][ NOTICE] rd3d::CShaderManager::InitDirectories: Effect file root dir: ''
[22:04:57][624][ NOTICE] rd3d::CShaderManager::InitDirectories: Using precompiled shader path: 'D:/Documents/Anno 1800/shaders/'
[22:04:57][1ad4][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[22:05:01][1ad4][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[22:05:01][624][ NOTICE] rd3d::CSessionManager::CreateSession: Created session ID -1:'Default'
I'd be glad for any help or tip. Does someone have an idea?
My game won't launch from Uplay, Epic Games Laucher or by manually executing the .exe
The screen turns black and then it crashes and I end up on desktop
After buying the game after its launch I played for a bit, but it got out of my sight. So I do not know when the issue initially arose.
After searching the web and this forum I tried the following (not necessarily in order):
- reinstalling the game
- reinstalling Uplay
- fresh installation of graphic card driver
- tunred on execution as administrator for Anno and Uplay .exe
- verified files (several times)
- turn on offline mode for Uplay
- reinstalled DirectX and VC 2015 redist
- disabled firewall
msinfo and dxdiag were ok at first glance, but I can post additional info if needed
------------------
System Information
------------------
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
Language: German (Regional Setting: German)
BIOS: BIOS Date: 04/20/12 14:14:44 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Card name: NVIDIA GeForce GTX 1060 6GB
------------------
What also caught my attention was the log file in the user folder. Is this normal?
[22:04:54][624][ NOTICE] rdgc::CGameClient::Run: Developer build - for internal use only! [Build: 2020-10-14 17:33:10] Anno7 UPlayGoldmaster Win64 Release-Static v9.0.966147.2977 LandOfLions
[22:04:54][624][ NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
[22:04:54][624][ NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr0.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr1.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr2.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr3.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr4.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr5.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru0.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru1.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru2.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru3.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru4.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru5.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ NOTICE] rd3d::COutputWindow::Create: Display 0: 1920 x 1080 resolution
[22:04:57][624][ NOTICE] rd3d::COutputWindow::Create: Clamped resolution: 1920 x 1080
[22:04:57][624][ NOTICE] rd3d::CAmdGpuServices::InitLibrary: Failed initializing AMD GPU Services (return code 4; this is fine for machines with a non-AMD graphics card)
[22:04:57][624][ NOTICE] rd3d::CDevice3D11::Create: Created DirectX11 device with feature level 11.0
[22:04:57][624][ NOTICE] rd3d::CDevice3D11::Create: Failed querying GPU infos
[22:04:57][624][ NOTICE] rd3d::CDevice3D11::Create: Number of GPUs: 1
[22:04:57][624][ NOTICE] rd3d::CShaderManager::InitDirectories: Effect file root dir: ''
[22:04:57][624][ NOTICE] rd3d::CShaderManager::InitDirectories: Using precompiled shader path: 'D:/Documents/Anno 1800/shaders/'
[22:04:57][1ad4][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[22:05:01][1ad4][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[22:05:01][624][ NOTICE] rd3d::CSessionManager::CreateSession: Created session ID -1:'Default'
I'd be glad for any help or tip. Does someone have an idea?