[2020] [Crash/Freeze]Game not launching - no error code | Anno 1800 Dev Tracker

Original Post — Direct link

Hi everyone,

My game won't launch from Uplay, Epic Games Laucher or by manually executing the .exe
The screen turns black and then it crashes and I end up on desktop
After buying the game after its launch I played for a bit, but it got out of my sight. So I do not know when the issue initially arose.

After searching the web and this forum I tried the following (not necessarily in order):
- reinstalling the game
- reinstalling Uplay
- fresh installation of graphic card driver
- tunred on execution as administrator for Anno and Uplay .exe
- verified files (several times)
- turn on offline mode for Uplay
- reinstalled DirectX and VC 2015 redist
- disabled firewall

msinfo and dxdiag were ok at first glance, but I can post additional info if needed

------------------
System Information
------------------
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
Language: German (Regional Setting: German)
BIOS: BIOS Date: 04/20/12 14:14:44 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Card name: NVIDIA GeForce GTX 1060 6GB
------------------

What also caught my attention was the log file in the user folder. Is this normal?

[22:04:54][624][ NOTICE] rdgc::CGameClient::Run: Developer build - for internal use only! [Build: 2020-10-14 17:33:10] Anno7 UPlayGoldmaster Win64 Release-Static v9.0.966147.2977 LandOfLions
[22:04:54][624][ NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
[22:04:54][624][ NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr0.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr1.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr2.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr3.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr4.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr5.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru0.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru1.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru2.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru3.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru4.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru5.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[22:04:57][624][ NOTICE] rd3d::COutputWindow::Create: Display 0: 1920 x 1080 resolution
[22:04:57][624][ NOTICE] rd3d::COutputWindow::Create: Clamped resolution: 1920 x 1080
[22:04:57][624][ NOTICE] rd3d::CAmdGpuServices::InitLibrary: Failed initializing AMD GPU Services (return code 4; this is fine for machines with a non-AMD graphics card)
[22:04:57][624][ NOTICE] rd3d::CDevice3D11::Create: Created DirectX11 device with feature level 11.0
[22:04:57][624][ NOTICE] rd3d::CDevice3D11::Create: Failed querying GPU infos
[22:04:57][624][ NOTICE] rd3d::CDevice3D11::Create: Number of GPUs: 1
[22:04:57][624][ NOTICE] rd3d::CShaderManager::InitDirectories: Effect file root dir: ''
[22:04:57][624][ NOTICE] rd3d::CShaderManager::InitDirectories: Using precompiled shader path: 'D:/Documents/Anno 1800/shaders/'
[22:04:57][1ad4][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[22:05:01][1ad4][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[22:05:01][624][ NOTICE] rd3d::CSessionManager::CreateSession: Created session ID -1:'Default'

I'd be glad for any help or tip. Does someone have an idea?

over 4 years ago - Ubi-Raziel - Direct link

Hey! Sorry to read you're facing this issue, we will do our best to help.

I am uncertain if those errors are the cause of your issue, I will keep that in mind going forward.

We have noticed a larger increase of crashes with Windows 7, and strangely enough it was due to a conflict with our overlay.

Please try disabling it and see if that helps -

- Open Ubisoft Connect
- Click on the menu button at the top-left corner
- Settings
- Uncheck "Enable in-game overlay for supported games"

Let me know how it goes!

over 4 years ago - Ubi-Raziel - Direct link

Any time at all, thank you for getting back to me.

I can see you have had quite a large conversation with a support agent; they will review your system files in detail and offer you some suggestions.

In the meantime, I've had a quick look for you, and here are some further suggestions -

- Install Windows Updates
- Run System File Checker (SFC): https://support.microsoft.com/en-gb/help/929833/

I noticed a lot of Windows-related crashes, so hopefully that will solve it!

You also have a lot of applications installed, so I'd like to suggest disabling background applications to see if that helps: https://support.ubisoft.com/en-GB/faqs/000025721/

All the best!

over 4 years ago - Ubi-Raziel - Direct link

Originally Posted by Joky670
Hi Raziel,

thanks again for your fast reply.
After you noticing the state my system is in, I realized that I should care about maintainance more.

I did what you suggested. Also I installed some optional Windows Updates, updated my firewall and tidyed up my system in general.
Luck me: the game is working now! But I don't know what fixed it in the end ...

I think it's only natural for many of us to hop on the PC and use it for our work & games, but the thought of maintenance doesn't come along naturally

That is great news! We won't know for sure what resolved it but the main thing is, you can get back to playing.

I hope you have a great rest of your week!

[2020] [Crash/Freeze]Game not launching - no error code

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