Original Post — Direct link
Hello

I am a Chinese player. I run anno 1800 to save and exit. When I enter the game

There is no option to load game archive. It was so bad for my gaming experience that now I can't turn off my computer. I immediately contacted Ubisoft China for support. No one has solved my problem with work order No. 13897216 on January 20. I have explained the specific situation in work order No. 13897216. If you need me to provide more detailed information, please email me as soon as possible
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by jfsd207
Hello

I am a Chinese player. I run anno 1800 to save and exit. When I enter the game

There is no option to load game archive. It was so bad for my gaming experience that now I can't turn off my computer. I immediately contacted Ubisoft China for support. No one has solved my problem with work order No. 13897216 on January 20. I have explained the specific situation in work order No. 13897216. If you need me to provide more detailed information, please email me as soon as possible
Hey jfsd207,

Sorry for the delay in getting back to you and for the wait on your ticket

I can see your case has currently been escalated to a higher team for further investigation, I'm afraid we can't provide a time frame to expect a response but rest assured it's in the right place

Sorry for any inconvenience and an agent will be in touch regarding next steps for your corrupt save soon!

If there is anything else we can help with here, please let us know!