Original Post — Direct link
Dear Annoholics,

First of all sorry for my bad English. For about a week Anno 1800 crashes. It does start, but when the warning screen (epilepsy) should begin -> the game closes without any warning . That is a pitty, but i troubleshoot it (for days!)
The things i did:

1. Updated my videodrivers, no effect.
2. Updated any driver and windows itself, no effect.
3. Deleted the offline save games, no effect. Deactivating synchronisation to the cloud doens't help either.
4. Reinstalled Ubisoft Connect, no effect.
5. Reinstalled Anno 1800 itself, the game starts sometimes for one time, but the second time, the same issue. No difference when starting it with administration rights. Same for check files in Ubisoft connect.
6. Clean windows install, no effect.
6. Trimmed my SSD manually (Win 10 does trim every week), no effect. It does have the newest firmware. SSD software says good health. Also CHKDSK does not detect any bad sectors.
7. No other problems on my PC. Anno 1404 history edition, Anno 2070 and Anno 2205 work fine.
8. Disables all no essential tasks in Windows. No effect.
9. Update the bios of the motherboard, no effect.
10. I tried the virtual memory (settings) solution. No effect.
11. Started Anno 1800 with compatibility mode (Windows 8). Anno 1800 runs, but eats RAM (about 23 GB) and doesn't run smooth.

And then i try to delete the DirextX Shader-Cache under disk cleanup and that solved the problem . But i have to do this manually every time before starting up Anno 1800.
So i hope this will help others with the same problem.
My question is: how do i disable the DirectX Shader-cache? There isn't an option anymore in the AMD Radion Software (v20.12.1). It was there before.

Running Ryzen 5 3600, Vega 56, 32 GB RAM (3600 Mhz) and Win 10 Pro.
about 3 years ago - Ubi-TheBerry - Direct link
Hey there guys,

Thank you for sharing what steps have helped resolve this issue for you!

For those of you still encountering crashing issues, can you please make sure you've given our troubleshooting steps a try

If you're still having issues, please open a case on our Support Site and send over your system files.

DxDiag

Msinfo

We'd be more than happy to take a closer look and investigate this further!

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