Original Post — Direct link

For a few days I haven´t been able to access the game because when I launch it a black screen appears and later the crash report pops up. My pc has way over the minimum requirements, I tried changing between DirectX11 or 12, reinstal it and still nothing and I dont know what to do next.
Help.

about 2 years ago - Ubi-Thrupney - Direct link

Hey @leoniditas , thanks very much for your post about this. My apologies for the delay in responding. We don't always catch all the threads in the other forum for support queries, but your post has been moved here to Player Support so I can answer it now.

I understand you've faced a black screen and crash report at launch, which sounds super frustrating 😞 It's good to hear you meet the sysreqs, and I appreciate you letting me know what troubleshooting steps you'd tried already.

You'll probably be able to fix this using the steps in our troubleshooting guide. In particular from the guide, please make sure you are running the game with administrator rights, you've got your graphics drivers and Windows install fully updated, and you don't have any background programs which could interfere with the game. There should be no need to verify the game files, since you already reinstalled, but it's a pro tip for the future that verifying the game files does the same as a reinstall 🙂

Let me know if the crashes still happen after those steps, and I'll have some other ideas we can try 😎