Original Post — Direct link

Hello Folks,
I hope someone can help me ou here. I have a new PC (10900KF, RTX 3080 Ti) and after the installation of Anno it will not start. Means the Ubisoft Connect window is opening but nothing more. The "sandglass" is turining but the programm will not start, see screenshot. I think it has something to do with the GeForce graphic card and the treiber, but I couldn't find anything to solve the problem.
Many thanks in advance for your Input!


17 days ago - Ubi-Thrupney - Direct link

@siebenachtel30 Hey there, thanks for getting in touch about this, and welcome to the forums! Sorry to hear you've had issues launching Anno 1800 - I'll be happy to help you get that sorted.

Please start with our troubleshooting guide. In particular, make sure you've updated your GPU drivers and operating system (which will help if indeed it is something to do with your graphics card), you've verified the game files (this makes sure the game has all the files it needs to start up), and you don't have any unnecessary background programs interfering with the game (which might block access to necessary files for the game to start). 

If it still doesn't work, please let me know, and I'll have some further troubleshooting steps we can try 😎