Original Post — Direct link

Hi!

My game crashed while I was questing in the Arctic. When I try to reload the save it crashes during loading. I can't remember the name of the quest but it's the one where you find the beached ships after blowing up the ice, right as I was clicking the left ship the game crashed.

I can reload an earlier save but I'm worried I'll get back to this part and have it crash for me again, so I hope this can be resolved somehow.

Thanks in advance!

11 days ago - Ubi-Viral - Direct link

@chookeydawg Hey! Sorry to hear that the game is crashing for you when questing in the Artic. In order to troubleshoot this please try the steps here:

https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047

Should the issue happen again at the same point please let us know.

Thank you.

10 days ago - Ubi-Thrupney - Direct link

Thanks very much for trying those steps for us, @chookeydawg - really unfortunate that they haven't solved the issue, but great that we've ruled out the basics as solutions!

In that case, we'd seek to troubleshoot further with some system files, which we can use to see what information Windows' Error Reporting has logged about the crash you've had. You'll find our guide showing how to generate those system files here.

You can then get in touch with us at any of these links, to either submit a support ticket or directly message us on social media, and we'll be able to accept those files from you.

https://ubi.li/support
https://ubi.li/twitter
https://ubi.li/facebook

In your message to us, feel free to link to this forum topic so they can see you've already done the basic steps. Please also try to describe to them what happens when the game crashes - does it quit out to desktop automatically, do you get an error message, do you have to force quit the program with task manager, and so on 🙂

Let me know if you have any trouble generating those files, or getting in touch!