Dear support,
Anno 1800 was working fine today for me, but since I restarted it and downloaded the new patch the game stuck on startup with black screen (with ingame mouse cursor) and it is using my gpu on 100%.
Starting the benchmarking from uplay resulting the same.
I tried every troubleshooting tips I found on internet:
- Running game as administrator
- Verifying game files
- Updating video card driver
- Updating windows
- Reinstalling the game
- Reinstalling uplay
- Before reinstalling I deleted this directory: "%USERPROFILE%\Documents\Anno 1800\" and the uplay directory by hand cleaning up the remaining files
- Swapping device type from dx11 to dx12 in "%USERPROFILE%\Documents\Anno 1800\config\engine.ini"
- Running the game on uplay offline mode
- Turning off cloud save on uplay
One more thing I saw, that reinstalling windows helped some players, but I would really not like to do that now, I hope there is another solution for this problem
Can you help me solve this?
Thanks in advance,
Dénes