Original Post — Direct link

Dear support,

Anno 1800 was working fine today for me, but since I restarted it and downloaded the new patch the game stuck on startup with black screen (with ingame mouse cursor) and it is using my gpu on 100%.
Starting the benchmarking from uplay resulting the same.
I tried every troubleshooting tips I found on internet:

  • Running game as administrator
  • Verifying game files
  • Updating video card driver
  • Updating windows
  • Reinstalling the game
  • Reinstalling uplay
  • Before reinstalling I deleted this directory: "%USERPROFILE%\Documents\Anno 1800\"  and the uplay directory by hand cleaning up the remaining files
  • Swapping device type from dx11 to dx12 in "%USERPROFILE%\Documents\Anno 1800\config\engine.ini"
  • Running the game on uplay offline mode
  • Turning off cloud save on uplay


One more thing I saw, that reinstalling windows helped some players, but I would really not like to do that now, I hope there is another solution for this problem
Can you help me solve this?
Thanks in advance,
Dénes

over 2 years ago - Ubi-SpaceCats - Direct link

@bdenes Hi there, I'm very sorry to hear you're having these issues with ANNO 1800 since the patch, and I appreciate the troubleshooting you've done so far. At this point, I'd recommend that you reach out to our Support Team via our Support Website or Twitter, with copies of your MSINFO and DXDiag, so that our teams can investigate this further with you.