Hey I purchased 3 DLC's almost a hour ago and haven't gotten any confirmation email, nor do I see the purchase in my purchase history or in the game. I guess it just didn't work but the problem now is that 100 of my U-Coins are gone and now I don't have enough to get a second Promo-code... any solutions? Or do I have to wait longer?
Hey there, @FNlFF!
Did you ever receive an email confirmation of that order? If not, please do as @BlackHorse31 suggested and contact our support team. Please let me know if you have any questions about this!
Hey @FNlFF, thanks for your response and welcome to forums! 
There is a fair possibility that there may have been an error along the process and therefore the transaction itself just simply did not go through. In such instances, if you have used your discount code and no longer have it, we will be able to refund you 100 Club Units so you could apply it to your next purchase.
I can also see that you have created a case however it's in another language to which only our regional team is able to respond, therefore I will see what I can do possibly speed it up for you. Please mind that as far as communication forward goes regarding this issue, we will proceed via case itself so you will receive a corresponding email once there's an update.
Should you have any further queries or run into any other difficulties, let us know!
No worries at all there .
I can see that you did get a response from one of our team representatives so wouldn't worry too much about translating it at this point.
Either way, hope you get it sorted soon as if you have any other queries or difficulties, drops us a message at any time!
devtrackers.gg