UbiMint

UbiMint


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    UbiMint on Support Forums - Thread - Direct

Hi there, @geiirko!

Apologies, however, we are only able to assist in the English language on these forums. You can post your inquiry in French in these discussion forums. Otherwise, please feel free to translate your question here and we'd be glad to help!

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    UbiMint on Support Forums - Thread - Direct

Hey, @bendefo!

This issue should have been resolved in the most recent update for Anno 1800. Are you still seeing this occur after updating your game?

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    UbiMint on Support Forums - Thread - Direct

Thanks for the screenshot, @currlyfriies! Which audio language are you looking for that is missing for you? Have you always played in English, or were you playing in a different language previously?

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    UbiMint on Support Forums - Thread - Direct

Hey there, @hkkh!

It looks like the area you're producing the oil in doesn't have a need to fill and has reached max capacity to hold the material you're producing. Do you have an Oil Power Plant or Fuel Station built on the same landmass that your Oil is being produced on? If not, you may need to set up a trade route or charter route so the Oil has somewhere to go.


06 Jan

Comment
    UbiMint on Support Forums - Thread - Direct

Thanks for testing that, @KoIImann. Apologies for the delay in our response!

Could you please send a screenshot confirming the completion of the story quest so I can take a look?

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    UbiMint on Support Forums - Thread - Direct

Hi there, @NODE_12_LTS! Apologies for the delay in response, is this issue still occurring?

Just to clarify, is this happening on only one of your saves or all of them? Also, is this a save that is syncing to the cloud, or are you saving locally?

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    UbiMint on Support Forums - Thread - Direct

Thanks for chiming in, @basti-cool! I appreciate the provided link.

I've added that this is still occurring to the report made, and this thread will be updated with more information once received. In the meantime, if you'd like to provide a clip showing the issue, I'd be glad to notate that as well!

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    UbiMint on Support Forums - Thread - Direct

Hey there, @mcetnar!

Is your game set to fullscreen, windowed, or borderless? Also, what is the resolution of the monitor you are using? If you have a clip showing an example of when you scroll back up and then you're unable to edit the quantities, please feel free to share this with me as I'd be happy to take a look at the behavior of the issue.

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    UbiMint on Forums - Thread - Direct

Hi there @Nienna000! Welcome to the forums!

It seems this question was posted in the General Discussion part of the Anno forums, so I've moved it to Player Support for you.

Is your charcoal kiln still producing coal? If so, it is producing coal at the same time your charcoal kiln is planting so the planting may be continuous.

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    UbiMint on Support Forums - Thread - Direct

Hi there @Nienna000! Welcome to the forums!

It seems this question was posted in the General Discussion part of the Anno forums, so I've moved it to Player Support for you.

Is your charcoal kiln still producing coal? If so, it is producing coal at the same time your charcoal kiln is planting so the planting may be continuous.

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    UbiMint on Support Forums - Thread - Direct

Hi there @ANNO2049!

I'm happy to check into this for you, could you please send a clip of this issue? You can upload it to YouTube if you'd like and link it back here. Also, has this always occurred for you, or is this your first playthrough of campaign mode?

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    UbiMint on Support Forums - Thread - Direct

Hi, @brueggejon! Welcome to the forums.

Would you please send a screenshot of your progress bar for Chartered Company? You may need to increase your Investor happiness level to pop the achievement. You can also try verifying your game files to see if it changes anything.

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    UbiMint on Support Forums - Thread - Direct

Hi there @darrentemp1! Thanks for reaching out, I apologize for the delay in response.

Thank you for those screenshots, they are really helpful in understanding what's going on. Question for you, what is the run time for your CPU? You can check this by clicking CPU in task manager, it will show at the bottom. If it's high, I recommend restarting your PC to reset the run time to 0. Shutting down your PC or setting it to sleep will not do this, you need to restart.

Also, does this occur within all save files, or just one? Do you have a fresh game you can test this issue with?

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    UbiMint on Support Forums - Thread - Direct

Hi @TAYTOO! So sorry for the delay in response.

I recommend first verifying your game files, and then relaunching the game. If you're still unable to deliver the material, could you please send an image of the quest menu as well as one showing the ship with the cargo loaded into it?

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    UbiMint on Support Forums - Thread - Direct

@Assassin-Arno and @hundread1800, thanks for your updates and apologies for the delay in response!

Could both of you please send a screenshot showing where you're missing the infotip regarding this, or where it's unchanged? I'd be glad to check into it.

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    UbiMint on Support Forums - Thread - Direct

Hi there @yooglemomo, thanks for reaching out! Welcome to the forums.

I'm sorry to hear that your game is stuttering while playing. Does this occur if you create a new game as well? And do you have any other saves you can test to see if this issue occurs while playing them as well? About how long are you able to play before this happens? Also, please let me know exactly what error message you're receiving, and please try these steps then test to see if the issue is persisting. Please let me know if you have any questions!

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    UbiMint on Support Forums - Thread - Direct

Hey @barnsey1946, I'm sorry to hear this!

Are you not seeing your Ubisoft games listed in your Ubisoft Connect launcher? Or are you experiencing an error when trying to launch your games? Please describe what's preventing you from accessing your games, and I'd be glad to assist further.

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    UbiMint on Support Forums - Thread - Direct

Hey there, @Cytec_115! Welcome to the forums!

Have you built the Research Institute in your city yet? You'll need to do this first and then hit 1500 Elders before being able to unlock Scholars. Please let me know if after meeting these conditions if you're still unable to upgrade your population to the Scholars level.

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    UbiMint on Support Forums - Thread - Direct

Gotcha, @malyfousek, thanks for updating. Would you please send a screenshot of your graphics settings in-game? If possible, could you please take the screenshot from the same location that the first screenshot was taken near the waterfall? Also, if you place trees of a similar type down, and scroll through the visual options for them, do you see the shade change per tree? Or are they all the same dark green?

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    UbiMint on Support Forums - Thread - Direct

Hi, @jerry_key_smith, thanks for the screenshots! I'm sorry to hear that you're affected by this as well.

@Katje-Katrien, Happy new year to you as well!
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