Hey there @LOLAlovell23 and @AndyColler! I sincerely apologise that your posts were missed, and did not receive a response until now. I am sorry to hear that you were both experiencing delays with the delivery of your activation keys to redeem for the "Way of the Berserker" preorder bonus.
I've checked both of your accounts, and as it appears that the entitlement for the bonus is present on both, I'm assuming that this issue was since resolved for you, which is great! I'll be locking this thread now as a result, but if either of you should require any additional help, please do not hesitate to open a new thread and reach out to us. Thank you! 