devtrackers.gg → Anno 1800

[2022] Vibrant Cities not loading


Original Post — Direct link

hi,
i tried to submit a ticket, but the page just reloads, so i tried 'chat' and that didnt work neither, so asking here is the next best thing 🙂
i recently purchased 2 DLC's together, Vibrant Cities and Seasonal Decorations. Seasonal Decorations loaded fine but Vibrant Cities did not. I do play with mods so i disabled the mods and started a new game, but Vibrant Cities still did not load, i get no option to select it like with other DLC's.
i did try to submit a ticket, but the page just reloads, so i tried 'chat' and that didnt work neither
please can you help me fix this.
thankyou.

about 2 years ago - Ubi-SleepyGoat - Direct link

Hey there @P0PPYTAT

Sorry about the delay in response here! If you are still unable to access the cosmetic DLCs that you were missing, you might still need to open a support ticket for this issue, as this may require a full review of the content activation on your account, but there are a few steps you can try first.

  1. Make sure the DLCs are installed correctly.
  2. Do a full reinstall of Ubisoft Connect.
  3. Reinstall the game as well.


Let me know if you are still having trouble after this. I should be able to open a support ticket for you if you still can't open one.

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Y'all got any more of them infos?

about 17 hours ago - /u/Ubi-Thorlof
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