Original Post — Direct link

Ubisoft support,

I can't buy the old town pack. Neither via Ubisoft connect, a browser or in-game.

While trying to buy via Ubisoft connect the program won't accept my payment methods, which worked fine in the past.

In-game the game is telling me that I tried to buy it to often.

I already contacted the support. Ticket ID: [Redacted by Ubisoft Support]

Nobody reacted on my ticket.

Please help.

Klaus

over 1 year ago - Ubi-LadyBlue - Direct link

Hey @oKlauso,

I'm sorry to hear you're having some trouble with purchasing this DLC.

To see if we can get this resolved for you, make sure all of your information is filled out in your profile. Additionally sometimes when a purchase is attempted multiple times in quick succession, it can trigger a temporary lock on them, which may be what happened here. So if you haven't purchased it yet and you've kept trying, the best bet is to wait a bit before trying again. If that doesn't help, a member of our support team will be able to assist you further with this. I promise they're not ignoring you, there's just a high contact volume right now and they're doing their best to get everyone responded to. Don't hesitate to let me know if there's anything else I can help with!