Ubi-LadyBlue

Ubi-LadyBlue


Yesterday

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @KingBeard.

Just to confirm so that I'm passing this along correctly, the opal glitched underground leaving you unable to collect it and then the icon disappeared from the map?

If so, out of curiosity, if you go to where that marker was, can you see the opal at all, or did it disappear when the icon disappeared?

I definitely understand the annoyance and inconvenience, but as for compensation, unfortunately, I'm not able to speculate on that. My apologies for not having a better answer for you regarding that.

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    Ubi-LadyBlue on Support Forums - Thread - Direct

I know and understand this is beyond frustrating @spirantcrayon22. The teams are investigating, but unfortunately, I don't have any updates for you just yet.

If you have any other questions in the meantime, I'll do my best to help where I can.

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Just to confirm so that I can get this relayed over properly, you never collected either of those keys from the quest @ViolentMrTino?

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Excellent suggestions as usual @longjohn119. 💜

If what was suggested doesn't help ...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Of course @azullfr. I'm always happy to help where I can.

I'm not really able to speculate on whether or not the merging could cause the issue with the trinkets but I promise the teams are investigating it.

Sorry I don't have a better answer for you! 💙

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Gotcha @pesto

To better help me understand what's happening as Uplay was converted to Ubisoft Connect a while back, could I have you grab me an image or short video clip?

Thank you!

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Thank you @azullfr!

I have looked into this and can confirm that it is working as intended after the update.

Please let me know if you have any other questions!

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Understood @gmyap.

So that we can take a closer look into this, could you grab us a couple of images or a short video clip showing that you've pledged to Grantebridge and that The Great Scattered Army isn't showing up in your Quests or as a quest marker?

Thank you!

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    Ubi-LadyBlue on Support Forums - Thread - Direct

I'm sorry reinstalling that DLC didn't help @ezi01499.

I went ahead and made sure your information had been forwarded over to the appropriate teams to try to help them get this sorted out.

I know this is super frustrating and inconvenient so thank you so much for bearing with us. 💙


30 Jun

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Thank you so much for sharing @swiftravendiv-0!

The team was able to confirm the workaround and I've added where it keeps you from using any of the other adrenaline skills to the report as well.

Please don't hesitate to let me know if you find anything else or if there's anything else I can help with! 💙


29 Jun

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @guest-yNzw8e3m.

I'm sorry you're having some trouble logging in.

Just to confirm, nothing at all happens when you hit the button, no error messages or anything? Did you notice the button was grayed out or anything?

Could I have you try running Ubisoft Connect as Admin to see if that helps?

If not, I'd ask that you ...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

It's impossible to play too long @vidmax and so that leaves only one possibility. 😉

All jokes aside, I'm glad you were able to complete the quest, and let me know if there's anything else I can help with!

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @vineday!

My apologies. I'd responded to your other post before I saw this thread.

Are you unable to interact with the corpse to start the fight?

If so, could you grab me an image of your game showing as updated to the latest version so I can get this passed over to our teams?

If not, could you tell me a bit more about what's happening to keep you from starting the fight?

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @vineday!

It should be resolved at this time. Are you still experiencing it?

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @lister110 and welcome to our Discussions. That is incredibly odd and sounds really annoying.

Just to rule out a few things, I'd like you to run through these quick troubleshooting steps.

If that doesn't resolve it:

  • Does it occur with any other games aside from Assassin's Creed Valhalla? ( I know you said it didn't seem to happen with Far Cry 6, but just covering bases. )
  • When did you notice it first started happening?
  • Does it happen any time you turn on the game or at any specific ...
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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @Wiedzmin_2004_ and thanks for letting us know you were running into this as well. I've now added your information to the investigation for the teams.

@azullfr...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Gotcha @grandeagle.

Just out of curiosity, does this occur if you're using just your laptop screen without an attached monitor?

Could you also check to make sure you're running from your dedicated GPU?

Thank you!

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @kadaj86. I'm sorry that you've run into the same error and that those steps didn't help you.

I'd like to ask you a few questions to better help me check into what's happening here.

  • Do you see this message any time you try to access Reda's shop or the in-game store or is it random?
  • Are you doing anything in particular before you see the error?
  • Did you just complete a specific mission and which mission is currently set as active when it happens or has it been varied each time?
  • What gear do you have equipped? Does the error occur no matter what gear you have equipped?
  • Do you notice anything else odd or unusual in-game before you see the error?


Thank you in advance!

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @ruinagamers! Welcome to our Discussions.

I'm sorry to hear your game is freezing instead of loading the cinematic or event.

Are you able to reload a save from before starting that mission to see if the same thing occurs?

I'd also recommend verifying your files and running through these quick troubleshoot...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey there @tattoo-guru!

I can imagine it would be really frustrating and pretty annoying to have those sounds come after the actions along with the backwards dubbing.

Before we worry about reinstallation, I'd like you to run through the steps in this troubleshooting guide to see if we can get it resolved that way.

After that, you can try reinstalling it if necessary.

If that still doesn't work, could you grab me a short video clip of this happening so that I can check into it a bit further? The easi...

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