Ubi-LadyBlue

Hello @juergen-trum!

I’m terribly sorry but we're only able to help in English on this Discussions. This is just because we try to avoid automatic translation tools to help avoid potential misunderstandings. Instead, we feel it’s better for our players to speak to Support Agents and other players who also speak their preferred language.

We do have some other language forums that can be located at the bottom right of the page. Just click on "English" to see a drop-down menu to be taken to the other language forums we have support available o...

Hello @EyesshadowS!

My apologies but we're only able to help in English on this Discussions board. This is because we try to avoid automatic translation tools where possible in order to avoid potential misunderstandings. We feel it is better for our players to speak to Support Agents and other players who speak their preferred language. At the bottom right of the page there are some other language options available if you click on "English" just in case you prefer any of those, but not your native language on the forums I'm afraid.

If you'd ...

Hello @Bert_Boomgaard and @PrinnerX,

My apologies that this has turned out to be so frustrating for you both and caused you to lose items. It is something that's been reported to the teams and they are looking into it. Could you create a ...

Nice work @Asterix201252, thanks for grabbing me that video clip! I went ahead and made sure it was added to the report for the teams.

@Godzilla027, if you've already completed ...

Hey @lisail,

It does seem that Lady Hunt was indeed on the hunt. I'm sorry she's destroyed Angareb and negatively impacted your game and experience. 

Also, thank you for chiming in ...

Hey @JaaaaaaaamesL!

I'd be happy to look into this with you!

Could you let me know which inputs the errors are happening with?

If you could create a support case and attach your system files with that Pinyin keyboard atta...

Gotcha @hundreAd1800, thanks for updating.

Could I have you create a support case with us and attach your ...

Hello everyone!

It does sound like these pirates have become a bit *boring* after the update. 

I do appreciate you getting this reported @Andi18002022 along with the specifics of what they're doing or rather, not doing. And thank you to both ...

Mine seem to populate pretty fast @hundreAd1800, just checked again to be sure as I can admittedly be oblivious on occasion.

Could you grab me a short video clip since that might help convey the timing a bit better?

Interesting @SirHarryPierce,

I've gone ahead and gotten this noted. Thank you for updating us with that!

Hello @halibm2018 and a belated Happy New Year to you too! My apologies for the delay on that.

That is definitely a bit odd. Try clearing your Ubisoft Connect cache and if that doesn't work, could I have you grab me a couple of screenshots or a video if possible showcasing the item disappearing when you reload the save? Also just to confirm, does this only happen with your Trade Union and in that fourth slot? Nothing disappears from any other slots?

Hello @OFDM740!

Apologies for my delay but please note this has been posted to our English Discussions. Could I have you translate your post for me if you're okay with receiving responses in English here? This is only because we try to avoid automatic translation tools which can lead to potential misunderstandings

We also have other language options that can be located at the bottom right of the page. Just click on "English" to see a drop-down menu that will take you to the other language Discussions we have support available on. 

Additionally, you're wel...

Hello @littlezyro22!

I’m sorry you’re running into all of these crashes and weren’t able to get it resolved with the troubleshooting you tried on your own. In this case, I’d recommend that you make sure your Ubisoft Connect launcher and game are installed on the same drive, then try running through any steps you didn’t complete on your own from our basic troubles...

Hello @OFDM740!

Apologies for my delay but please note you've posted this on the English forums, so could I have you translate your post if you're okay with receiving responses in English here?

We do also have some other language options that can be located at the bottom right of the page. Just click on "English" to see a drop-down menu and this will take you to the other language forums we have support available on. 

You're also more than welcome to start a ...

Hey there @Jordo754,

Our teams have been investigating this error and hope to have it resolved soon. I'm so very sorry that you ran into it and that the troubleshooting didn't fix it for you and your buddy!

I don't have any updates just yet, but I'd advise keeping an eye on our Social Media pages for updates on the situation!

Hey there @ChiliBomaye,

I'm sorry this bug created such a frustrating experience for you but thank you for getting it reported.

After you fixed the issue on your own, has it occurred anymore? If so, could you grab us a short image or video clip showcasing the issue?

Hey @hundreAd1800 and thanks for getting this reported.

Assuming you've cleared the Ubisoft Connect cache and verified files (annoying for me to say I know but I have to confirm ...

Hey everyone and apologies for my delay!

I'm sorry to see that all your horses have turned invisible!

Thank you all for the information and images you've gathered for me; I've made sure everything was passed along to the appropriate teams for them to check into. If anyone finds or needs anything else at all, please don't hesitate to reach out!

Hello @SirHarryPierce and thanks for being so thorough in getting this reported! Very much appreciated!

I've made sure it was all documented and passed along to the appropriate teams. Don't hesitate to let me know if you need anything else!.