[2020] [Ubisoft Connect]Anno 1800 crashes every 15-25 minutes to Desktop

Hi all,

I spend a good time trying to figure out what the problem is, but couldn't resolve. More than happy to share dxdiag and other stuff if needed.
Running Windows 10 with AMD 5 3600x, MSI 2070 SUper and 16 GB Ram and 350GB left space on teh SSD teh game is installed.

I got Anno via the Subscription of Ubisoft Connect. It seems, that the game crahes everytime it would like to sync to Ubisoft servers.
I tried a couple of things, like deleting savegames, disabling all options in Ubisoft Connect, like disableing Cloud Sync and overlay -Still crahes.
Tried in DX 11 and 12, deinstalled all my antivir and other stuff, like Steam. Deinstalled and Reinstalled it - Still crahes
Installed the new Version of the Visual Builder thing, increased virtual Memery and let Windows manage it - Still crahes

I think it crahes everytime the game wants to connect with Ubisoft Servers, because it crahes everytime to desktop when it sync cloud save games if that is enabled :/

I wanted to open a support ticket, but you can't.

Any more suggestions welcome

Thanks a lot.

Originally Posted by lusaka19
Hi all,

I spend a good time trying to figure out what the problem is, but couldn't resolve. More than happy to share dxdiag and other stuff if needed.
Running Windows 10 with AMD 5 3600x, MSI 2070 SUper and 16 GB Ram and 350GB left space on teh SSD teh game is installed.

I got Anno via the Subscription of Ubisoft Connect. It seems, that the game crahes everytime it would like to sync to Ubisoft servers.
I tried a couple of things, like deleting savegames, disabling all options in Ubisoft Connect, like disableing Cloud Sync and overlay -Still crahes.
Tried in DX 11 and 12, deinstalled all my antivir and other stuff, like Steam. Deinstalled and Reinstalled it - Still crahes
Installed the new Version of the Visual Builder thing, increased virtual Memery and let Windows manage it - Still crahes

I think it crahes everytime the game wants to connect with Ubisoft Servers, because it crahes everytime to desktop when it sync cloud save games if that is enabled :/

I wanted to open a support ticket, but you can't.

Any more suggestions welcome

Thanks a lot.

Hey there lusaka19,

Welcome to the Forums!

Sorry to see you're having issues!

Please ensure you give the steps in our guide a try (I can see you've attempted most already). As well as running a System File check to check all is well with the PC.

I'd also suggest looking into performing a driver rollback.

If you're still having issues, please open a case and send over your system files. You can also reach us on Facebook and Twitter
if you can't open a case on the support site.

DxDiag

Msinfo

We'd be more than happy to take a closer look!

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