[2022] Purchased games do not appear in my games library

Hello @wudi1940 thank you for getting in contact with us about your purchase.

Can you let us know exactly what games it was you purchased and from what Store, be it Ubisoft Store, Steam or Epic?

If you have made a purchase somewhere other than the Ubisoft Store, do you know if you have linked the correct Ubisoft Account to the correct Steam or Epic account, in case you have multiple accounts?

Hello @wudi1940, thanks for reaching out to us.

For any issues with accessing one of our games, please contact us privately through one of the following channels for further help, where we will be able to check your account and purchases in more detail >>
 
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - https://www.ubisoft.com/help
 
When you contact us please let us know as many of the following details as possible >>
 
- Your Ubisoft usernames
- Any Steam/Epic/console usernames if you have purchased the game from one of these platforms
- Email addresses you may have used in the past
- A proof of purchase for the game you are trying to access, from the store or an email receipt
 
The more information you can provide, the better chance we have of locating the correct account and assisting you further

Helklo @wudi1940 thanks for the reply.

We have been informed this morning that there is currently a delay on the Ubisoft Store, which means a few players are receiving their digital content and games a little later than expected. We are working to fix this now with the highest of priorities and you should receive your content soon. I apologize for the delay!

Please see our news banner for more information and updates on these purchases >>
https://www.ubisoft.com/en-gb/help/news/ubisoft-store-delayed-delivery-of-digital-content/000102266