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Hi,
I took a break from building my empire which I had 35 hours in it, with all DLC content unlocked, and after two weeks, I couldn't load any of my saves properly. I have noticed that there was a Ubisoft Connect update (perhaps there was Anno 1800 update as well?) since I have last play on December 4th.
The title screen appears to be correct, I select continue, the loading screen appears then I am loaded to a region called "Tropical paradise" with a single ship as Human0 as the owner. I do not have anything else loaded (besides my credit balance), everything has its variable names in brackets (e.g: [Participants Current Profile CompanyName]).
I do not have any quests, and the world map is completly empty. It looks like it didn't load my account at all. I have tried to install Anno 1800 and load my save games on multiple computers but it loads like this everywhere. I can't load my save files individually either, I can select them in the Load Game menu, but clicking Load Game doesn't do anything. I hoped that perhaps only the latest save is corrupted, and to check this I have deleted my latest cloud save then deleted any account data on the computer to force Ubi Connect to resync my saved games. After resyncing, my latest save game in the list was the one before, but clicking Continue in the main menu would result in the very same situation as before.
I did try to verify the game files, but it did not help.
I do not want to lose 35 hours of gameplay because a patch messed up my save files (or because it can no longer load my account).
Title screen:
Game after loading:
World map:
I took a break from building my empire which I had 35 hours in it, with all DLC content unlocked, and after two weeks, I couldn't load any of my saves properly. I have noticed that there was a Ubisoft Connect update (perhaps there was Anno 1800 update as well?) since I have last play on December 4th.
The title screen appears to be correct, I select continue, the loading screen appears then I am loaded to a region called "Tropical paradise" with a single ship as Human0 as the owner. I do not have anything else loaded (besides my credit balance), everything has its variable names in brackets (e.g: [Participants Current Profile CompanyName]).
I do not have any quests, and the world map is completly empty. It looks like it didn't load my account at all. I have tried to install Anno 1800 and load my save games on multiple computers but it loads like this everywhere. I can't load my save files individually either, I can select them in the Load Game menu, but clicking Load Game doesn't do anything. I hoped that perhaps only the latest save is corrupted, and to check this I have deleted my latest cloud save then deleted any account data on the computer to force Ubi Connect to resync my saved games. After resyncing, my latest save game in the list was the one before, but clicking Continue in the main menu would result in the very same situation as before.
I did try to verify the game files, but it did not help.
I do not want to lose 35 hours of gameplay because a patch messed up my save files (or because it can no longer load my account).
Title screen:
Game after loading:
World map: