devtrackers.gg → Anno 1800

[2022] Activated DLC on wrong account


Original Post — Direct link


It turns out I have two similarly named Ubisoft accounts. I purchased the Season 2 Pass and activated it/link it to an account which I logged in through my web browser, which apparantly was a second account I forgot about.

Now I have the Season 2 Pass linked to one account, and the base game to another. Any way of fixing this?
Tried to contact/help through the website but I can't seem to send them an email because it won't allow me to select Anno 1800 as a game.

almost 2 years ago - Ubi-Cintre - Direct link

Hello @intolewild and welcome to the forums,

I'm sorry to hear that you activated your DLC on the wrong account.

Since you had issues creating a case, I have created one for you and our teams will be happy to help with your situation.
You should be able to find it by clicking here.

Let us know if you need anything else 🙂

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