Original Post — Direct link

First my headphones completely go silent and the a few seconds later it freezes then kicks me off the game.

about 3 years ago - Ubi-Thrupney - Direct link

Thanks for your post about this, @conut23 - I understand your audio is cutting out, and then the game crashes shortly thereafter, is that correct? That's really unusual, and I'll be happy to help.

Please start with our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

If that doesn't help, can you tell me if there are any error messages when the game kicks you off? Does it take you back to desktop?
It'd also be really useful if you could try running the game with a different sound output, such as a USB headset, if possible.

Let me know if I can clarify these troubleshooting steps at all!

about 3 years ago - Ubi-Thrupney - Direct link

Thanks for your post about this, @conut23 - I understand your audio is cutting out, and then the game crashes shortly thereafter, is that correct? That's really unusual, and I'll be happy to help.

Please start with our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

If that doesn't help, can you tell me if there are any error messages when the game kicks you off? Does it take you back to desktop?
It'd also be really useful if you could try running the game with a different sound output, such as a USB headset, if possible.

Let me know if I can clarify these troubleshooting steps at all!

about 3 years ago - Ubi-Thrupney - Direct link

Thanks for your post about this, @conut23 - I understand your audio is cutting out, and then the game crashes shortly thereafter, is that correct? That's really unusual, and I'll be happy to help.

Please start with our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

If that doesn't help, can you tell me if there are any error messages when the game kicks you off? Does it take you back to desktop?
It'd also be really useful if you could try running the game with a different sound output, such as a USB headset, if possible.

Let me know if I can clarify these troubleshooting steps at all!