devtrackers.gg → Anno 1800

[2022] Wrong resolution scaling


Original Post — Direct link

Good day,

the bug that the game launches with 1.5x resolution is realy old.
I tried today to change from fullscreen to borderless window, so I can use Discod/etc on my other screen.

Problem is, that the game runs on the wrong resolution, for example: Booth my displays are 2560x1440, as I use in the settings, but instead of this the game seems to run in 3840x2160, even if I set the right resolution.
What I mean, is best described by this screenshot (external link, because I am not able to upload it here):

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Anyone an idea how to fix this? Or maybe a chance Ubisoft will fix this bug?

over 2 years ago - Ubi-MrM - Direct link

@Syntafin Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with resolution seems to force Anno 1800 to run at 3840*2160 instead of the 2560*1440 of your monitor !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Does the problem still happen when using DirectX 11 instead of 12 ?

👉 Are there any mods applied to the game ?

👉 In the case of a potential software conflict, are there any apps running in the background that could interfere with the display ?

If you'd like to provide additional information, or have any questions, don't hesitate to reach out to us !

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