[2021] My ubisoft club ornaments are locked in game

Hey haogoodman, thanks for reaching out, welcome to forums and apologies about the delayed response.

I've had a look at your account and can see that you have your base game purchased through one launcher whilst Season Pass 2 is activated through another one, which essentially causes compatibility issues (more information) and your content may not be visible in-game, therefore as a resolution, I'd recommend you to reach out to us via one of the following channels below and we will be able to refund your purchase. And if you still want to access Season Pass 2 content, you will need to purchase it through the exact same launcher you have your base game on (Epic in this instance).

1. Support website
2. Facebook
3. Twitter

Hope this helps.

Should you have any questions, let us know!