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I recently purchased Anno 1800
But the game doesn't show up in my library but i have paid for it and money was withdrawn from my account.
Anyone that can help with this?
I recently purchased Anno 1800
But the game doesn't show up in my library but i have paid for it and money was withdrawn from my account.
Anyone that can help with this?
Hey there @halveliter24 , welcome to the forums, and thanks for reaching out about this! Sorry to hear you're not seeing the game in your library, and we'll be happy to help.
We've got a support article detailing the probable reasons for this, which you'll find here. As it explains, it's best to make sure you are signing into the correct account, and also try deleting Ubisoft Connect's cache.
If it still doesn't work, please reach out to our support agents for a one-on-one chat about this, where they'll be able to have a closer look at your account and investigate the issue. In your message to us, please make sure to include your Ubisoft Connect username or email address, as well as any other accounts or email addresses you might have, so we can more quickly help you get it sorted 
The links below lead to our support site and our social media support pages - any of them will work fine!
https://ubi.li/support
https://ubi.li/twitter
https://ubi.li/facebook
Let me know if you have any trouble contacting us at the links above 