Original Post — Direct link

Re: [Failed to synchronize achievements with the cloud](/topic/111550/failed-to-synchronize-achievements-with-the-cloud)

Every time I load up my computer from having been in power save mode, and try to run Anno 1800 it fails to sync. The solution is to wait for several minutes, and then try again, and it loads correctly. If I have the computer up and running, it is also no problem to load. The game just needs a few minutes to get its ducks in a row from having had power save mode on, I guess. Perhaps it would do the same if I tried playing after I started the computer from having been off completely too, I don't know.

Why does this happen?

about 2 years ago - Ubi-TheBerry - Direct link

Hey there @towerwizard ,

Thank you for reaching out to us!

This does sound like a result of your PC disconnecting from the internet while in Power Saving Mode.

Do you often have the game running when your PC goes to sleep / into Power Saving?

I wouldn't imagine this happening from a fresh start of your PC, as the connection won't have been interrupted in that scenario, but feel free to give it a try and let us know.

Thank you!