Original Post — Direct link
I purchased Anno 1800 Complete yesterday, but the DLC portraits are unavailable. I clicked on them and brings to to Club Shop, which I have all the items there (including all 7 characters) green check mark and message that it is available to be accessed in the game.

Yet it all shows up as locked.

I verified the files, did not help.

https://i.imgur.com/OW6t42S.jpg
almost 4 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by jeretzel
Oh I found the solution and it worked. thx
Great to hear that this is now resolved for you.

If there is anything we can help with in the future just let us know