[2021] [Missing Content]Anno 1800 Complete purchased. Portraits not available.

I purchased Anno 1800 Complete yesterday, but the DLC portraits are unavailable. I clicked on them and brings to to Club Shop, which I have all the items there (including all 7 characters) green check mark and message that it is available to be accessed in the game.

Yet it all shows up as locked.

I verified the files, did not help.

https://i.imgur.com/OW6t42S.jpg