Original Post — Direct link
Hi everyone

I'm playing Anno 1800 in a co-op multiplayer savegame for quite some time. Since Land of Lions/Ubisoft Connect update we are experiencing the same error in multiple versions of our latest save game: we start the save game, it has completed loading and then the game freezes and a few seconds later it reads "data collection finished - continue or quit". Since continuing does not work, quitting is the only option. Restarting Anno 1800 and reloading the save game (including older versions) does not work.

The save game itself is not damaged since we were both able to load and play the save game in single player mode. Both multiplayers are in the same (private) wifi and the wifi connection works properly in different programmes. It does not matter who is loading the save game. New games work fine.

Our computer specifications are as follows:

computer 1:
operating system: Windows 10
CPU: Intel Core i7-8700 3.2GHz 3.19 GHz
RAM: 16 GB
GPU: NVidea Geforce RTX 2070

computer 2:
operating system: Windows 10
CPU: Intel Core i7-9750H 2.6GHz 2.59 GHz
RAM: 16 GB
GPU: NVidea Geforce GTX 1660Ti


Grateful for any suggestions/ bug fixes.

Many thanks and best,

Aladdin104
about 4 years ago - Ubi-Raziel - Direct link
Originally Posted by Aladdin104
Hi everyone

I'm playing Anno 1800 in a co-op multiplayer savegame for quite some time. Since Land of Lions/Ubisoft Connect update we are experiencing the same error in multiple versions of our latest save game: we start the save game, it has completed loading and then the game freezes and a few seconds later it reads "data collection finished - continue or quit". Since continuing does not work, quitting is the only option. Restarting Anno 1800 and reloading the save game (including older versions) does not work.

The save game itself is not damaged since we were both able to load and play the save game in single player mode. Both multiplayers are in the same (private) wifi and the wifi connection works properly in different programmes. It does not matter who is loading the save game. New games work fine.

Our computer specifications are as follows:

computer 1:
operating system: Windows 10
CPU: Intel Core i7-8700 3.2GHz 3.19 GHz
RAM: 16 GB
GPU: NVidea Geforce RTX 2070

computer 2:
operating system: Windows 10
CPU: Intel Core i7-9750H 2.6GHz 2.59 GHz
RAM: 16 GB
GPU: NVidea Geforce GTX 1660Ti


Grateful for any suggestions/ bug fixes.

Many thanks and best,

Aladdin104
Hello! Thank you for contacting us, I hope you are well.

This certainly sounds like it will require an investigation on our side, and the save file would be necessary.

Would it at all be possible to provide a short recording of the issue please?

The save file can be found here in File Explorer: %userprofile%\Documents\Anno 1800\accounts

We would need it added to a support case, then we can raise it to our team. Here are the best ways to send us the file -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Thank you very much!