Original Post — Direct link

Hi,
My game crash every time I click on Continue. I can go to the options but I can't play. A crash report is generated and sent.
I stopped GHub and every software with overlay like overwolf or discord but nothing better.

Thanx for help.

almost 3 years ago - Ubi-TheBerry - Direct link

Hey there @Astrayel

Thank you for reaching out to us, I'm very sorry to hear the game isn't running for you!

Could you please ensure you give all the steps in our PC Troubleshooting guide a try as these should address any crashing or performance issues.

Should the crashing then continue, please could you confirm the specs of your PC?

Thank you!

almost 3 years ago - Ubi-TheBerry - Direct link

Hey there @Astrayel

Thank you for reaching out to us, I'm very sorry to hear the game isn't running for you!

Could you please ensure you give all the steps in our PC Troubleshooting guide a try as these should address any crashing or performance issues.

Should the crashing then continue, please could you confirm the specs of your PC?

Thank you!

over 2 years ago - Ubi-TheBerry - Direct link

Hey @astrayel

Thank you for getting back to us!

As @Anykeyer has rightly noted, Windows 11 has not been officially released yet and as such, we do not currently support the running of any of our titles on the Windows 11 OS in it's current pre-release state as they've not yet been optimized or tailored for the new OS.

If the basic steps didn't help for you, we would recommend reverting back to Windows 10 at which point we can assist further.

Thank you!

over 2 years ago - Ubi-TheBerry - Direct link

Hey @astrayel

Thank you for getting back to us!

As @Anykeyer has rightly noted, Windows 11 has not been officially released yet and as such, we do not currently support the running of any of our titles on the Windows 11 OS in it's current pre-release state as they've not yet been optimized or tailored for the new OS.

If the basic steps didn't help for you, we would recommend reverting back to Windows 10 at which point we can assist further.

Thank you!

over 2 years ago - Ubi-TheBerry - Direct link

As we approach the launch of Windows 11 officially, we hope to have current titles ready to-go on the new OS, addressing performance and crashing issues that players may face now.

Should this time come, when we can then offer official support on the platform and the issue is still present, we'll then be in a position to assist and investigate further.

Thank you @astrayel !

over 2 years ago - Ubi-TheBerry - Direct link

As we approach the launch of Windows 11 officially, we hope to have current titles ready to-go on the new OS, addressing performance and crashing issues that players may face now.

Should this time come, when we can then offer official support on the platform and the issue is still present, we'll then be in a position to assist and investigate further.

Thank you @astrayel !