Original Post — Direct link
i've been trying to play with my friend but it seems impossible to get into the same room together. we are both online, but none of us is able to invite the other even when we are in the same room using the same network. i successfully joined his game room only when we opened it publicly, and i was able to join through the ubisoft connect application. however, when we started the game, he got kicked out instantly and, again, the game won't let us play together:it always shows that the other player is offline. this is getting frustrating and we do not know where the issue is and how we can solve it.
over 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by tianzhongxuan
i've been trying to play with my friend but it seems impossible to get into the same room together. we are both online, but none of us is able to invite the other even when we are in the same room using the same network. i successfully joined his game room only when we opened it publicly, and i was able to join through the ubisoft connect application. however, when we started the game, he got kicked out instantly and, again, the game won't let us play together:it always shows that the other player is offline. this is getting frustrating and we do not know where the issue is and how we can solve it.
Hey there,

Sorry to hear that you are having trouble connecting with a friend using the same network.

There are many potential causes for this, as you were able to connect publicly I would recommend to ensure that the game is whitelisted in your anti virus to allow the connection.

Any trouble just let us know.
over 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by strusiol
Hello,
I have similar problem. We both have installed Anno 1800 with season pass 1 and 2. When I invite him i have communicate "Invite not sent. Ubisoft Connect was unable to send your invitation.". We reinstalled Ubisoft Connect and Anno but it still not working. Antivirus and Windows Defender are shut down.

Only way to start game together is:
-host open game and set game as public
-second player open game, then he go to Ubisoft Connect and join to game.

But when I try to read saved game, game is "not public" - I can't change it and second player can't join to the game.
Hey there,

Sorry to hear that you are also having trouble playing online with friends,

Can I check that you have followed the troubleshooting guide I provided earlier?

Many thanks,
over 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by strusiol
Yes. We tried turn off antivirus on both computers, but it still doesn't work
We use internet from the same router. We also tried connect with wifi from mobile phone, but problem has not been solved.
Hey there,

Thank you for your update and for following those steps.

Would it be possible to follow our connection troubleshooting guide in full to configure your network for the game?

Many thanks,