Hi!
i bought yesterday the game but, after this, i went to the ubisoft library and doesn´t appears.It saids me that i didn´t buy it.
bay!
Hi!
i bought yesterday the game but, after this, i went to the ubisoft library and doesn´t appears.It saids me that i didn´t buy it.
bay!
Hello @fer376 thank you for getting in touch and sorry for the delay in responding.
Usually, when a purchase is made from the Ubisoft Store it can take up to 24 hours for a game to be delivered to your launcher, or the in-game content to appear in your game.
Within this time, you will also receive >
-An email confirmation from the Ubisoft Store with a transaction number
-A purchase history will be visible to you, on the Ubisoft Store website, under 'My Orders' > https://store.ubi.com/uk/my-account#account-order-history
If any of these details can not be found, it usually means the payment did not go through and your funds will return to your bank or payment method, usually within 5 - 7 working days from when the purchase was originally attempted.
If you have yet to receive your purchase or refund within 7 working days, please get in touch with us over a private direct message, using one of the following links, so we can check your account and purchase information >
Ubisoft Email/Live Chat - https://www.ubisoft.com/help/contact
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/